GM GLOBAL TECHNOLOGY OPERATIONS LLC (Detroit, MI)

An autonomous vehicle including sensors that emit a sensor signal indicative of a condition of the autonomous vehicle. A user interface device is also part of the vehicle. A computer system decides, based upon a profile of the passenger it is necessary for support to be given in a pictorially format to the user when support is offered to the person. Further, the computing system detects an event that may cause discomfort to the person. The computer system then sets a predefined pictorial support message in an account corresponding to the incident that is maintained in a database prior the event occurring as a support pictorial message that is to be displayed to the person in need. The computer system also triggers the display’s pictorial support messages to display. This message solicits feedback from the passengers of the autonomous vehicle.

An autonomous vehicle is one which can function without the need for the assistance of a human driver. It does not have a driver, so passengers are typically unable to quickly communicate with them regarding the need for support. Forinstance, if a passenger of an autonomous vehicle desires to stop and exit the vehicle autonomously, however is not familiar with the interface of the autonomous vehicle through which this command is given, the person is unable to directlycommunicate with a driver for the transmission of the desired request because the autonomous vehicle lacks an operator. The most common methods of requesting assistance when riding in an autonomous vehicle include that the user calls a support agent via the user interface device. For instance, some conventional methods involve the user describing an event during the ride in the vehicle that is autonomous (e.g., the autonomous vehicle is in traffic and the passenger wants to leave the autonomous vehicle, theautonomous vehicle is stopped for reasons that are not known to the passenger) as part of an inquiry for assistance made by the user. It could be difficult for people with cognitive impairments to comprehend the message displayed as they attempt to navigate through the interface device.

This is a summary of the subject matter which will be explained in greater detail later. The summary is not intended to limit the scope of the claims.

The technologies described herein are pertaining to providing support messages to a cognitively-impaired person who is a passenger in an autonomous vehicle. These technologies could be utilized to send support messages to a driver of an autonomous vehicle suffering from carsickness. motion sickness brought on by reading text while in a vehicle). The various technologies can present the message of support to the passengers based on the passenger’s profile. The profile of the user may indicate that the support information is to be provided pictorially (e.g., as an image, series of videos, images etc.) The passenger. In addition, the various technologies present the support message when an event that has been suspected of creating discomfort for the passenger has been identified. Content of the support message is based on the kind of event and is designed to get feedback from the user. The support message includes specific examples of the kind of information a person may use to seek support for an event. The passenger can then select the supported message in the picture to receive an answer to the support request and/or initiate a chat session with a support representative. The passenger is able to choose the support image and the vehicle will navigate to the message.

One instance of an autonomous vehicle is one that includes a sensor system that outputs sensor signals indicative of a condition of its autonomous vehicle, as well as an interface device which displays an interface for the passenger. Based on the sensor signal output by the sensorsystem computer system can detect an event that occurs while riding in an autonomous vehicle. A predetermined message of pictorials or predefined pictorial messages may be sent to the user through the user interface of the computing system. The predefined message of support may be stored in an account that corresponds to the event and kept in a database prior the event occurs. The computer system may also receive feedback from the passengers. The feedback could include the selection of several predefined pictorialsupport messages that are displayed via the user interface device. For instance, the customer could select a predefined message to be presented via the touchscreen display. The computer system could then send a response pictorial support message that contains content that is based on the chosen pictorial support message and/or establish a communications channel to a support person or digital assistant.

The summary above provides a simplified summary in order to give a general understanding of the various aspects of the systems and/or methods discussed herein. The summary is not an exhaustive review of all the systems and/or methods discussed in this article. This summary is not intended to be a comprehensive explanation of these methodologies or systems. The sole goal is to present some concepts in a simplified way as a precursor to the more in-depth explanation to be presented in the following sections.

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